05 Service
Digital operations
For companies held together by spreadsheets, heroic people and systems that do not talk to each other.
- Typical duration
- 10–29 weeks
- Fixed fee from
- €24,000
- Led by
- Iva Stoyanova
The problem
Technology projects fail on process more often than on technology. We map how work and data really flow, fix the process first, then specify and oversee the smallest set of tools that will hold it. We are vendor-neutral and have nothing to sell you.
You will recognise it when
- Critical numbers live in one person’s spreadsheet.
- The same data is typed into three systems.
- A software project is over budget and nobody can say what done means.
- Reports arrive weeks after the decisions they should inform.
Engagement model
Shown for a scale-up of 80–300 people. Smaller companies move faster; groups take longer. Each phase is priced and delivered on its own.
- DiagnoseWeeks 1–3
- Process and data-flow map
- Systems inventory with cost and risk
- DesignWeeks 4–6
- Target process and system landscape
- Vendor-neutral requirements and shortlist
- ImplementWeeks 7–14
- Selection, contracting and implementation oversight
- Automation of the five most manual workflows
- Hand overWeeks 15–16
- Data ownership and quality rules
- An internal product owner in place
Indicative fees
Fixed fee for all four phases, excluding VAT. Confirmed in writing after a first conversation.
| Company stage | Duration | Team | Fixed fee |
|---|---|---|---|
| Founder-led20–80 people | 10–14 weeks | A partner and one consultant | €24,000–36,000 |
| Scale-up80–300 people | 14–18 weeks | A partner and two consultants | €40,000–64,000 |
| Mid-market300–1,500 people | 18–24 weeks | A partner and three to four consultants | €72,000–115,000 |
| Group or investor-backed1,500+ people or several entities | 21–29 weeks | Two partners and four to six consultants | €125,000–200,000 |
Not included
- Software licences, hosting or development work.
- Commissions from vendors. We accept none.
Who leads it
In practice
Talk to a partner about digital operations.
Request a consultation
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